Cancellations & Returns
Cancellations & Returns
Cancellation Policy
We begin preparing your order shortly after it's placed. You may request a cancellation within 24 hours of purchase, and we will accommodate it without question.
If more than 24 hours have passed, please reach us via live chat (bottom-right of any page) or at support@aethersatelier.com — depending on where your piece is in production, we're often able to cancel or amend the order. We review each request individually and respond within 1 business day.
Return Policy
Your satisfaction is our priority. We accept returns for new, unworn items in their original condition within 14 days of delivery.
- Exchanges: Need a different size or a different style? Just message us — we're happy to arrange exchanges where stock allows, and we'll walk you through the process.
- Case-by-case requests: Outside the 14-day window, or unsure if your piece qualifies? Reach out anyway via live chat or support@aethersatelier.com. We'd rather hear from you than have you hold onto something you don't love — most situations have a workable resolution.
- Exclusions: Bespoke, custom, and engraved pieces are final sale and cannot be returned or exchanged.
- Return Shipping: Customers are responsible for return shipping; we recommend a tracked and insured method. For damaged or defective items, we cover return shipping in full.
- Refund Process: Once we receive and inspect your return, we'll process your refund to the original payment method within 14 days.
Quality & Assistance
All of our creations are crafted from premium, natural materials and are designed for longevity. Should you have any questions regarding care or craftsmanship, we are always here to help — reach us via live chat or support@aethersatelier.com.